Last Updated: 1/1/2026
These Terms and Conditions ("Terms") govern your access to and use of the Application, website, and related services (collectively, the "HIVO"). The Platform operates as a digital marketplace for hospitality and short-term accommodation services within the Kingdom of Saudi Arabia, in a manner similar to other marketplace-based hospitality platforms.
These Terms are provided for general informational purposes only. They are not intended to create contractual obligations, impose legal liability, or establish enforceable rights beyond what is required under applicable laws.
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ACCEPTANCE OF TERMS
By accessing or using the Platform, you acknowledge that you have reviewed these Terms and agree to use the Platform in accordance with them. If you do not agree, you should discontinue use of the Platform.
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PLATFORM ROLE
The Platform acts solely as an intermediary that enables users to publish listings, discover accommodations, and communicate with one another.
We do not:
* Own, lease, manage, or operate any properties
* Control or guarantee listings or services
* Act as a party to agreements between hosts and guests
All arrangements, stays, and transactions occur directly between users.
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ELIGIBILITY AND USE
Users are responsible for ensuring that their use of the Platform complies with applicable laws and regulations in Saudi Arabia.
You agree to:
* Use the Platform for lawful hospitality-related purposes only
* Provide accurate and lawful information
* Refrain from misuse, abuse, or unauthorized access
We reserve the right to limit or restrict access to the Platform at our discretion.
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USER ACCOUNTS
You may be required to create an account to access certain features.
You are responsible for:
* Maintaining the confidentiality of your login credentials
* All activity occurring under your account
We are not responsible for unauthorized access resulting from user negligence.
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LISTINGS AND CONTENT
Users may submit listings, descriptions, images, reviews, or other content.
By submitting content, you acknowledge that:
* You have the right to publish such content
* The content is accurate to the best of your knowledge
* We are not responsible for verifying user-submitted content
We may remove or restrict content at our discretion.
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BOOKINGS AND TRANSACTIONS
The Platform may facilitate booking requests or communications; however:
* We do not guarantee availability, pricing, or service quality
* We do not process or control user-to-user agreements
* Payment arrangements may involve third-party providers
All transactions are conducted at users’ own risk.
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FEES AND PAYMENTS
Certain features may involve service fees or charges. Any applicable fees may be displayed for informational purposes.
We do not guarantee pricing accuracy or payment processing outcomes.
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CANCELLATIONS AND DISPUTES
Cancellations, refunds, and disputes are handled between users unless otherwise stated.
The Platform does not guarantee dispute resolution outcomes and does not act as an arbitrator.
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THIRD-PARTY SERVICES
The Platform may integrate or link to third-party services. We do not control and are not responsible for their availability, policies, or practices.
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DISCLAIMER OF WARRANTIES
The Platform is provided on an "as is" and "as available" basis.
We make no warranties or guarantees regarding:
* Platform availability or performance
* Accuracy of listings or content
* Outcomes of bookings or stays
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LIMITATION OF RESPONSIBILITY
To the maximum extent permitted by applicable law, we disclaim responsibility for:
* User conduct or interactions
* Property conditions or services
* Losses arising from platform use
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MODIFICATIONS
We may update or modify these Terms at any time without prior notice. Continued use of the Platform indicates acceptance of updated Terms.
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TERMINATION
We may suspend or terminate access to the Platform at our discretion for operational or policy-related reasons.
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GOVERNING PRINCIPLES
These Terms are intended to be interpreted in a manner consistent with general platform practices and applicable regulations in Saudi Arabia, without creating additional obligations.
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CONTACT
For general inquiries regarding these Terms, please contact us through the communication channels available on the Platform.
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By using the website or application, you acknowledge that you have read and understood these Terms and Conditions.
